I have another work query. Here's my thing: My secretary is out today. I needed some dates docketed. Usually, I tell my secretary to docket the dates, and she tells the docket clerk, and I have no responsibility whatsoever. Which, for the record, is what I prefer.
But when she is out, I somehow have to communicate the docket dates. (I could wait until tomorrow, but that just seems silly.) So I email the docket clerk, give her the dates I want changed and/or added to the docket in what cases. I end the email with "Thanks."
She emails back, "No problem."
Now...is the "no problem" a reply letting me know, "Ok, I got your email, and understand your instructions?" Or is it a reply that I owe a reply to. Like should I again say thanks. Should I acknowledge her reply at all, or just ignore it b/c it's her job to docket dates when I tell her to?? Or is that bitchy and whatnot, and makes it seem like I think I'm better than her because I'm an attorney and she's staff (I really try to avoid that. Some of the attorneys here - in fact, most of the old school attorneys - will treat staff inherently different than they treat other attorneys, and I try to be cognizant of that, and then perhaps I overcompensate.
I fear I am giving this way more thought that it deserves, yet I don't know the right answer, and it's driving me crazy. Am I doing it wrong? Am I being rude? (I didn't reply.) What would Ms. Manners say (or is it Mrs. Manners?) Without knowing this answer, I am not able to concentrate on my work.
But when she is out, I somehow have to communicate the docket dates. (I could wait until tomorrow, but that just seems silly.) So I email the docket clerk, give her the dates I want changed and/or added to the docket in what cases. I end the email with "Thanks."
She emails back, "No problem."
Now...is the "no problem" a reply letting me know, "Ok, I got your email, and understand your instructions?" Or is it a reply that I owe a reply to. Like should I again say thanks. Should I acknowledge her reply at all, or just ignore it b/c it's her job to docket dates when I tell her to?? Or is that bitchy and whatnot, and makes it seem like I think I'm better than her because I'm an attorney and she's staff (I really try to avoid that. Some of the attorneys here - in fact, most of the old school attorneys - will treat staff inherently different than they treat other attorneys, and I try to be cognizant of that, and then perhaps I overcompensate.
I fear I am giving this way more thought that it deserves, yet I don't know the right answer, and it's driving me crazy. Am I doing it wrong? Am I being rude? (I didn't reply.) What would Ms. Manners say (or is it Mrs. Manners?) Without knowing this answer, I am not able to concentrate on my work.
4 Comments:
At 2:28 PM, -Me said…
William - let's not forgot the three hours obsessing over it...
Stephanie - I think I generally manage to look like an idiot. ;-) I'm amazingly worthless without my secretary!!
At 2:39 PM, Scarlett said…
As an expert admin assistant, here is my official reply:
No problem means: "I took care of it. Not a problem, because that is all I do all day."
No reply needed at all.
At 3:19 PM, Matthew said…
I think it's always good to say "thank you" or "thanks!" at work, including e-mail.
However, if you included the "thanks!" in the original e-mail requesting the work to be done, then there is no need to respond to the "no problem" e-mail.
If, on the other hand, you simply requested him/her to do the work, and did not include a "thanks!" or "thank you" in it, and he/she responded with "no problem," then I think it would be good etiquette to respond with an e-mail which simply said "thanks!" or "thank you."
And that's my Mr. Manners impersonation for today. ;-)
At 1:16 AM, Dern said…
No Problem definitely means it'll get done, don't worry.....
(In order to add confusion, wait a few days and send an email that says thanks....mass hysteria will result.....)
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